Shipping Policy

We ship most orders directly from Hala’s Paws through the United States Postal Service or UPS to provide the most reliable shipping to our customers. Certain items marked in the description will ship directly from the manufacture. We currently only ship within the contiguous United States. At this time we are unable to ship to P.O boxes, APO/FPO addresses.

Orders over $49 ship free!
*Order Total is calculated after discounts and before tax
Shipping rates apply to ground shipping only for the contiguous United States. Oversized items like bags of food that are 10lbs or more, and other heavy items will have additional shipping charges which will be calculated at checkout.

For time sensitive shipments please call us at 949-446-6400

If you live locally and you would like to place your order online and pick it up at our store select:
“Free Pickup” for your option at checkout. *We will contact you once your order is ready for pickup.

We offer FREE local delivery for orders $15+ to Mission Viejo or Ladera Ranch residents! Enter your address at checkout  and select: “Free Local Delivery” *Orders must be $15 or more. If you would like to order frozen pet food please give call our store to order at 949-446-6400.

Local delivery orders must be placed before 2pm for same day delivery. Certain handmade to order items will take longer to deliver.

Certain items will be shipped directly by the manufacture and may take slightly longer to arrive. These items will be marked in the product description.

If you would like to order a Hala’s Paws Brand product and live outside the United States, please contact us at:
[email protected]

If you have any questions concerning our shipping policy, please contact us at:
949-446-6400
[email protected]